SKY
65% streamlining of work order management through mobile devices
field service dispatch software
Schedule and dispatch field service management tasks efficiently
Unexpected events can disrupt even the most meticulously planned schedules. Let dispatchers quickly address service requests, maximize resource capacity, reduce travel time, and boost first-time fix rates. Stay ahead of disruptions before they become emergencies, all while keeping operations running smoothly.
SCHEDULING SOLUTIONS FOR THE MOST COMPLEX SCENARIOS
Empower planners to take real-time dispatching decisions on the best course of action
Let the OverIT NextGen FSM be your ally in field service
NextGen FSM
52%
Increase in accuracy even when managing large volumes of data
40%
Improvement in simplified procedures, leaving dispatchers to manage only exceptional cases
30%
Decrease in technician travel time and carbon footprint
CAPABILITIES
Optimized scheduling for Field Service excellence
Explore OverIT’s key capabilities that streamline operations and elevate any service requests.
Automatic, manual, and mixed scheduling
Maintain complete control over field service operations with tailor-made scheduling preferences. Automatic scheduling quickly allocates jobs based on predefined criteria like skill sets, location, and availability. Need to make more nuanced decisions? Manually intervene for laser-precise scheduling — or select mixed-mode scheduling that combines both approaches for a completely bespoke dispatching solution.
Prioritization for mission-critical activities
OverIT’s NextGen FSM automatically prioritizes mission-critical activities to ensure urgent service requests are addressed immediately. Our leading-edge dispatch scheduling software uses intelligent algorithms to classify tasks based on urgency and impact, allowing for the reallocation of resources when and where they’re needed most.
Compliance with SLAs and regulations
Adherence to Service Level Agreements (SLAs) and industry regulations is non-negotiable for reputable service providers. OverIT’s dispatch scheduling software comes equipped with features that monitor compliance, send alerts when deadlines are approaching, and provide comprehensive reporting to demonstrate adherence to contractual and legal obligations.
Instant notifications for issues and urgencies
Maintain responsive field service operations and stay on top of critical alerts. OverIT’s dispatch scheduling software features a real-time display dashboard, providing dispatchers and managers immediate visibility into the status of ongoing work, as well as alerts for urgent tasks.
GPS tracking and route optimization
GPS tracking provides real-time visibility of your field technicians’ whereabouts for improved safety and accountability. Advanced route optimization features generate the most efficient directions for your technicians, reducing drive time and fuel consumption while enabling the closest technicians to complete the service calls that make the most logistic sense.
Real-time communication and notifications
Improve coordination and enhance customer communication for improved service experience. Real-time communication features facilitate instant messaging and notifications between dispatchers, technicians, and customers, ensuring continuous alignment between all stakeholders.
Seamless integration capabilities
Maximize operational efficiency, reduce context-switching and stay on track of your business operations. OverIT NextGen FSM integrates with other systems such as CRM, ERP, inventory management, and accounting software to provide a unified and consistent workflow.
Real-time access to GIS information
Dispatchers are constantly supported with up-to-date and timely insights on network infrastructure, linear assets, and other critical elements through a unified solution. This single-pane-of-glass approach enables well-informed decision-making by ensuring that all relevant data is quickly accessible.
Transform planners’ life with advanced scheduling features
- In-day scheduling
- Advanced crew management
- Job duration prediction
- Job bundler
- Complex job handling (aka Multistage task)
- Critical jobs scheduling assistant
- Contractor management
In-day scheduling
Field Service dispatchers frequently struggle with unpredictable events such as emergencies, delays, cancellations, and travel disruptions.
OverIT elevates intraday scheduling with advanced Machine Learning, continuously adapting to real-time data and learning from historical trends. This ensures dynamic adjustments to work orders, assigning the most suitable technicians and keeping operations on track.
Advanced crew management
Managing field crews through disconnected systems creates chaos, delays, and inefficiencies, especially during emergencies.
OverIT centralizes real-time crew availability, skill sets, and job assignments, empowering planners to quickly assemble the right teams, respond dynamically to disruptions, reduce reshuffle time, and enhance SLA compliance.
Job duration prediction
Inaccurate job duration estimates lead to poor first-time fix rates, inefficient planning, higher workloads for schedulers, and reduced customer satisfaction.
OverIT leverages Machine Learning to precisely predict job durations based on factors like job type, location, customer, asset, and technician skills. By analyzing historical data, the system optimizes scheduling, resulting in improved first-time fix rates, increased operational efficiency, and reduced scheduling workload.
Job bundler
Field Service organizations often face the challenge of managing numerous similar tasks across different locations, assets, and customers, leading to inefficiencies and slower service.
OverIT simplifies this by intelligently grouping related tasks, whether by location, asset, or activity type, into manageable bundles. These tasks are then assigned to the appropriate technician or team, maximizing efficiency, reducing workload, and enhancing overall service quality.
Complex job handling (aka Multistage task)
Managing complex field activities, which often involve multiple interdependent tasks, can be a challenge. Delays, skipped steps, or poor timing can lead to missed deadlines and SLA non-compliance.
OverIT simplifies the planning and execution of multistage tasks. Dispatchers can automatically assign and manage these activities while ensuring adherence to time dependencies and SLAs.
Critical jobs scheduling assistant
Dispatchers must balance complex schedules for field technicians while adapting to sudden disruptions such as traffic or emergencies. These challenges can lead to scheduling errors, missed appointments, and customer dissatisfaction.
OverIT helps dispatchers quickly identify and resolve scheduling issues. It provides real-time updates on uncompleted or unplanned tasks, allowing for precise schedule adjustments and proactive management to keep operations running smoothly.
Contractor management
Organizations often outsource tasks to third-party contractors to meet variable customer demands, cover new areas, access specialized skills, or cut costs. Managing these external partnerships involves careful planning, organization, and handling of tasks.
OverIT streamlines the management of external subcontractors. It supports contract management and resource scheduling, providing a set of features for managing the assignment of works to third parties (external companies) and addressing both the planning and organization of activities.
What is Field Service Management Dispatch Software?
Field service management dispatch software is a digital solution designed to streamline the scheduling and deployment of field service technicians to service requests.
Key Features
- Job duration prediction
- Spare parts recommendation
- Schedule optimization involving job bundlers
- Complex job management handling capabilities
- Real-time visibility into field operations
- Inventory management to track service materials and parts
With features like dispatch boards, service history, and customer experience data, field service management dispatch software helps businesses make data-driven, better-informed decisions. Field service management software is integral in improving customer satisfaction by delivering prompt, reliable services. It directly impacts the customer services provided by equipping field technicians with information and tools needed to address service calls effectively. It also helps optimize technicians’ schedules to minimize travel time, drive time, and idle time. Overall, field service dispatch software plays a critical role in the coordination and management of field service scheduling, enhancing the overall experience for both service providers and their customers.
Who benefits from field service management dispatch software?
Field service management dispatch software is particularly beneficial to industries with linear asset management requirements. This includes sectors such as energy & utilities, oil & gas, telecommunications, and transportation.
In industries like these, delays or disruptions can result in significant impact that extends beyond profit loss. When critical services are interrupted, entire communities are put at risk. With the right field service dispatch software, organizations in these sectors can enhance service efficiency, manage complex job handling, and optimize scheduling to improve overall customer satisfaction while maintaining safety and efficiency in the field.
Field Service Management Dispatch Software for Energy & Utilities
Constant maintenance, emergency repairs, and infrastructure upgrades are crucial for uninterrupted energy and utility service delivery. Field service dispatch software allows for real-time updates and in-day scheduling that can adapt to the unpredictable nature of the industry.
With the help of schedule optimization and job duration prediction, utility companies are better equipped to respond to outages and service disruptions. Real-time data on service history bolsters efficiency and increases technician productivity. Moreover, inventory management features ensure that necessary spare parts are available to address service requests without delay.
Field Service Management Dispatch Software for Oil & Gas
The oil and gas sector operates in remote and challenging environments. Field service dispatch software supports these operations by ensuring that field technicians have real-time visibility into their tasks, enabling informed decisions even when on the move. Additionally, the software can optimize the bundle of jobs and provide precise dispatching to minimize drive time and idle time, increasing overall service efficiency.
Field Service Management Dispatch Software for Telecommunications
Maintaining, repairing, and installing telecommunications infrastructure requires meticulous coordination. Field service dispatch software lends a competitive edge with features like job bundlers and dispatch boards that cater to the complex scheduling needs of service technicians. Thanks to real-time updates and schedule optimization capabilities, telcos can quickly adapt to emergent network issues or customer service requests, ensuring minimal service interruption and bolstering customer satisfaction.
Field Service Management Dispatch Software for Transportation
With tools for job duration prediction and spare parts recommendation, transportation companies can proactively manage maintenance and repairs. Optimal route planning and scheduling reduces travel and idle time, enabling swifter response times while lowering emissions.
Coupling field service management software with powerful analytical tools enables these industries to continuously refine their field service operations, making data-driven improvements that benefit both the service providers and their clients.
Why buy field service management dispatch software?
Any business that deploys technicians to service customers in the field can benefit from field service management dispatch software. By digitizing and automating the scheduling and dispatching processes, companies can optimize their field service operations to boost productivity, operational efficiency, and customer satisfaction.
Streamlined scheduling and dispatching processes
Field service dispatch software is designed to streamline the entire process of managing service requests, scheduling appointments, and dispatching field technicians. With key features like schedule optimization and real-time updates, dispatchers can make informed decisions on the fly. Accurately predicting job duration and bundling similar jobs together streamlines scheduling, minimizing drive time and idle time while helping field technicians manage more service calls in a given day.
Improved efficiency and productivity
Employing field service dispatch software directly contributes to enhanced efficiency and productivity in an organization’s service operation. Real-time data and analytics allow managers to assess performance, identify bottlenecks, and drive improvements. Moreover, service technicians have necessary job information, service history, and customer data at their fingertips, allowing them to prepare adequately and complete jobs faster. Inventory management ensures that spare parts are readily available when needed, reducing return visits and saving valuable time.
Enhanced customer satisfaction
Managing service appointments quickly and accurately significantly elevates customer satisfaction levels. Field service dispatch software aids in delivering a positive customer experience by ensuring that service requests are addressed immediately, technicians arrive on time, and issues are resolved in a single visit whenever possible. Real-time visibility into technician locations and appointment status also allows for better communication with customers, who appreciate being kept informed about the progress of their service calls.
Fleet tracking and optimization
Field service dispatch software includes fleet tracking capabilities, providing vluable insight into the movements and status of service vehicles. This GPS-enabled feature can reduce travel times by suggesting the shortest routes, decreasing fuel consumption, and mitigating unnecessary vehicle wear and tear. Additionally, it allows for effective in-day scheduling changes if an emergency service request arises, optimizing fleet usage and ensuring resources are deployed where they are most needed.
Real-time notifications and updates
With real-time updates, both service managers and customers receive instant notifications regarding changes or important information about service calls. Clear, consistent communication reduces the chances of misunderstandings and enhances overall service efficiency. Technicians can receive alerts about changes to their schedules or urgent new tasks, enabling them to respond promptly and manage their workloads better.
Managing a blended workforce
Modern field service operations often include a diverse blend of full-time employees, contractors, and part-time workers. Field service dispatch software facilitates the effective management of this blended workforce by providing centralized scheduling and resource allocation tools. This allows companies to dispatch the right person for the job, regardless of their employment status, ensuring that all workers are utilized effectively according to their skills and availability.
Increased profitability and growth
Field service dispatch software enables companies to scale their operations, take on more service requests without sacrificing quality, and make data-driven decisions that lead to sustained success. As organizations streamline their field service operations, they become better positioned to compete and thrive in the service industry.