Remote expert assistance
Field technicians can receive real-time assistance from experts from across the world by relying on live videos and AR technology.
SMART INDUSTRY & OverIT
Together for reaching excellence in Field Collaboration
SMART INDUSTRY is an industrial consulting and engineering services company, equipped with 6 business units: Engineering, Training, Human Value, Machining & Prototyping, Cybersecurity, and Research.
The company is headquartered in Ozzano dell’Emilia and has several operational offices both nationally and internationally. In Italy, it is present in Trento, Turin, Amaro, Schio, Mestre, Cernusco sul Naviglio, Modena, Ozzano dell’Emilia, Ancona, Rome, Naples, and Palermo.
Italian and International Offices
15+
Global HQ
Ozzano dell’Emilia, Italia
Industry
Consulting
SMART INDUSTRY, Italian leader in the consulting and implementation of enterprise digital solutions, has joined forces with OverIT, company operating in Field Service Management from over 25 years, to deliver a comprehensive Field Collaboration solution that looks forward to a sustainable development.
The challenge
In today’s industrial landscape, companies have to face challenges of increasing complexity:
Distance barriers
Providing tools to teams of technicians located throughout the world to collaborate efficiently.
100% service continuity
Ensuring critical assets are up and running at full capacity.
Worker safety
Guaranteeing the safety of technicians working in dangerous environments.
Talent scarcity
Attracting and retaining skilled field technicians.
Operational excellence
Maximizing productivity and reducing costs.
Preservation of natural resources
Minimizing the environmental impact caused by asset malfunctions and optimizing routes to travel to reduce carbon emissions.
The solution
SMART INDUSTRY and OverIT offer a comprehensive Field Collaboration solution supporting companies in overcoming challenges and reaching operational excellence.
The solution is founded on:
The benefits
50%
Improvement of first-time fix rate
30%
Increase of technicians’ productivity
40%
Reduction of time and effort to organize collaboration training sessions
and also:
Streamlining of field activities through advanced collaboration tools
Promotion of an integrated and sustainable development according to the 5.0 Industry principles
Use cases
SMART INDUSTRY and OverIT’s impact on our customers
Digital work instructions
Technicians can access detailed and constantly updated digital work instructions, guiding them step by step in the correct execution of maintenance and repair activities.
Virtual training
Technicians can participate in immersive virtual training sessions helping them develop their skills and remain up to date on the latest technologies.
Knowledge management
Companies can create a centralized knowledge base accessible to technicians to look for information and solutions to common problems.
SMART INDUSTRY and OverIT
A partnership for success
Working together for providing a service that relies on highly innovative solutions to quickly detect malfunctions and help protect natural resources.