FIELD SERVICE MANAGEMENT SOFTWARE FOR WATER UTILITIES

Optimizing water networks and ensuring uninterrupted services with cutting-edge technology. Together.

Water utilities face increasing challenges: aging infrastructure, water scarcity, regulatory compliance, and the need to enhance operational efficiency. With leak detection, asset maintenance, and water quality monitoring at the forefront, an advanced Field Service Management software solution can help utilities achieve measurable success.

Measuring success in water utilities

From boosting reliability to improving response times, the OverIT NextGen Platform provides substantial benefits for field service operations

DISCOVER OUR PRODUCTS

25%

Reduction in water loss

40%

Increase in first-time fix rate

35%

Extension of asset lifespan

Water utility workforce management solutions

Pipeline inspection and leak detection

Utilize IoT sensors and GIS tracking for real-time pipeline monitoring, ensuring quicker leak detection and repair.

Preventative and corrective maintenance

Schedule regular inspections and on-demand repairs for pumps, valves, and meters to reduce system downtime and improve operational efficiency.

Water quality monitoring

Maintain compliance with water safety regulations by tracking treatment plant operations through real-time data analytics

Customer meter services

Facilitate smart meter installations, upgrades, repairs and readings while delivering insights into water usage for improved customer satisfaction.

Network reliability and expansion

Upgrade water distribution networks and introduce smart technologies to enhance service coverage and reliability.

Safety and regulatory compliance

Perform routine inspections and ensure adherence to safety and environmental policies with integrated workflows and field service activity tracking.

Addressing water utility challenges

OverIT tackles key challenges faced by water utilities through Field Service Management solutions that meet both appointment-centric and asset-centric needs. The OverIT NextGen Platform ensures the reliability and quality of water supply to customers.

Appointment-centric operations

Manage large volumes of daily appointments efficiently, with dynamic scheduling to adapt to emergencies, travel issues, and time overruns.

Asset-centric operations

Streamline complex service workflows requiring advanced diagnostics and planning, ensuring timely resolutions and better support for field teams.

SCHEDULE OPTIMIZATION

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PIPELINES AND DISTRIBUTION NETWORKS

Enhancing water distribution and network management

OverIT supports water utilities in efficiently managing large-scale distribution networks using GIS-enabled asset tracking and real-time data. Field workers can easily locate pipelines, schedule maintenance, and respond to network issues such as leaks or breaks, ensuring water supply reliability.

CURRENT CHALLENGES

Aging infrastructure requiring frequent repairs

Difficulties in detecting underground leaks

Manual scheduling of fieldwork

Limited visibility into asset health

Reactive maintenance leading to high costs

CUSTOMERS CHOOSE US FOR

GIS-based asset maintenance

Predictive leak detection and repair

Mobile FSM app with offline capabilities

Integration with EAM, GIS, SCADA, and HR systems

Real-time data and sensor integration

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METER READING

Efficient and accurate meter reading operations

OverIT NextGen FSM enables water utilities to streamline meter reading operations, ensuring efficient management of both smart and analogic meters. Our Field Service Management Software supports real-time data collection, monitoring, and reporting, reducing errors and improving operational efficiency. Water utilities can also rely on subcontractors to manage meter reading tasks seamlessly, ensuring comprehensive coverage and optimized workforce allocation.

CURRENT CHALLENGES

Manual meter reading errors and inefficiencies

Integration of smart meters with legacy systems

Coordination between in-house teams and subcontractors

Delays in billing due to inaccurate readings

CUSTOMERS CHOOSE US FOR

Real-time data collection and monitoring

Optimized scheduling for meter reading teams

Subcontractor management for extended service coverage

Accurate billing and reporting

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NETWORK RELIABILITY AND RESILIENCE

Building resilient and reliable water networks

OverIT’s NextGen Platform helps water utilities manage the reliability of water distribution networks by providing real-time monitoring, and rapid response capabilities. The platform enables utilities to respond to emergencies more effectively by prioritizing service requests, dispatching workers to the scene as quickly as possible. With smart tools and mobile support, field technicians can address issues proactively and ensure consistent water service.

CURRENT CHALLENGES

Maintaining aging infrastructure with frequent breakdowns

High costs due to reactive maintenance

Limited real-time asset condition data

Struggles with regulatory compliance and water quality

CUSTOMERS CHOOSE US FOR

Advanced scheduling

Mobile solutions for fieldwork

Real-time location tracking and dispatching of emergency response teams

AR and hands-free tools for emergency response

Remote collaboration and knowledge sharing for an efficient execution of maintenance activities

Management of commercial processes and maintenance

CAP Holding, a leading public utility in Northern Italy, manages over 6,400 km of water networks, serving 2.5 million clients. By implementing OverIT’s FSM solution, CAP achieved remarkable outcomes:

Advanced activity scheduling and optimized contractor management across the territory.
Enhanced technician efficiency and improved first-time fix rates, boosting operational effectiveness.
Increased situational awareness through mobile management and real-time reporting of field activities.
Contributions to Sustainable Development Goals, aligning operations with global environmental standards.

Learn more about CAP

CUSTOMER SUCCESS STORIES IN ENERGY & UTILITIES