FIELD SERVICE MANAGEMENT SOFTWARE FOR GAS UTILITIES

Seamless digital transformation to streamline work site operations through real-time work site monitoring

Construction projects entail multiple tasks and specialized teams with limited access to on-site details and significant gaps between work estimates and actual progress/as-built.

• Streamlining project management by sharing data and validating process in real time
• Reducing downtime by optimizing inspection-related travels to work sites
• Preventing data inaccuracy due to human-related errors when writing the as-built
• Reducing accounting and payment time by automating processes and data reporting

Revolutionize work sites monitoring, empower on-site digitalization and remote supervision of construction activities through cutting-edge Artificial Intelligence.

• Consistent work compliance
• Work site progress monitoring
• Dynamic checklists to enhance efficiency
• Map-based design of as-built
• Seamless payments

Supporting switchboard and field operators to properly manage emergency service by relying on advanced technology

The customer required a solution to completely manage the end-to-end process to perform emergency services with end users.

• Mobile App: Dispatch of reports and alerts to technicians and operators directly via iPad. Emergency activities assigned to technicians can be searched by entering a PIN number on the mobile device, thus not involving the scheduler
• Census of activities: Integration of a third-party software (Manta web) for recording field data and tools used to carry out the activity
• Third-party integration: Validation of emergency activities in the field and creation of a SAP order for debriefing and tracking the works performed
• Emergency backup: Automatic activation of the back-up mode in case of system interruption for routing the signals from switchboard operators to technicians

IoT and GIS technology to perform inspections, monitoring, and controlling the gas network pipes from remote

Simplify and perform inspections, monitor and control both assets and systems on the gas network pipes from remote.

• Remote control: Remote management of the smell of gas, by turning off and on the boilers in the cabins
• GIS integration: Monitoring of the plant status through a map, showing warnings and allowing users to act from remote
• Third-party integration: Integration of dedicated data flows with third-party systems (e.g., Esri, Dana, and Copt) to effectively manage multiple processes

Support of external contractors to perform better negotiations through a powerful back-end system

Back-end system to effectively negotiate appointments between customer and end users executed by external contractors

• Agenda module: Execution of better negotiations with end users due to multiple data stored in the appointment agenda
• Debriefing: Provision of quotes by external contractors based on the work order type stored in the agenda
• Meter remote management: Management and retrieving of meter-related data online for a more efficient debriefing and contracting phase

Improvement of operational activities by optimizing the scheduling of work orders to be executed in the field

Rely on a system to optimize the work order scheduling in the field.

• Work order scheduling: Scheduling, optimization and assignment of tasks to specific operators based on skills and profiles
• Work order optimization: Calculation of departure and arrival time for technicians to carry out scheduled activities based on multiple parameters, such as their geographical location
• Mobile and back-end app: Monitoring of the operations carried out by technicians at any time through a back-end and mobile dashboard. Support of an integrated navigator for the technician to reach the place of work

Streamlining activities by adopting mobile technology to efficiently and quickly process requests made by end clients

Lack of efficient and automated way to replace meters through dedicated quotes at the end client’s premises

• Web App: Start of a VOIP call (between end user and technician) by simply accessing a web link on a dedicated web page to receive the digital quote
• Remote call: Detection of anomalies on the leased asset due to the camera installed on the end user’s mobile device (smartphone or tablet) during a remote call
• Digital quotes: Provision of digital quotes to the client upon ending the call with the technician, thus reducing time to check the asset condition

GIS technology to manage cartographic data on critical gas leakage detection operations

Prevent gas leaks and consequent risks to communities and comply with regulatory constraints

• Integration with Picarro for leak detection and risk management​: Partnership with Picarro, leading technology partner in leak monitoring and management, to perform preventive gas leak detection according to mapping models and through Picarro sensors installed on vehicles
• Data collection and analysis: Regular traveling of specific set routes to detect potential leaks. Collection and analysis of data to detect and evaluate associated risks and proactively adopt mitigation strategies, if needed.
• GIS and third-party integration: Management of map data through the GIS module providing accurate output to the customer. Integration with the Esri system to manage the operations from the back-end side