Customer Booking
With inbuilt methods to integrate with your CRM and Contact Center, the Next-Gen FSM Platform provides you with a tool to optimally book appointments with customers whilst taking into account the geolocation, technicians’ availability, assignment area, cost, at risk customer needs, and customer specific premise siting of the meters, for example notice and access requirements such as indoor, outdoor, in public areas, security etc.
the Next-Gen FSM Platform allows you to book, rebook, and cancel service appointments, optimize technicians schedules by reducing travel time, increasing utilization, maximizing jobs per day, grouping nearby appointments and thus improve customer experience and communication.