HERA Group
Emergency service
FIELD SERVICE MANAGEMENT SOFTWARE FOR ELECTRIC UTILITIES
Powering seamless operations and resilient energy networks. Together.
Electric utilities face increasing challenges in modernizing their infrastructure amidst rising costs, an aging workforce, economic disruptions, and evolving regulatory landscapes. With the frequency of extreme weather events rising, the growing complexity of distributed energy resources (DER), and the shift towards enhanced customer experience, utilities must adapt quickly to ensure operational resilience, grid stability, and customer satisfaction.
Industry leaders choose OverIT as their #1 FSM digital partner
Measuring success in electric utilities
From boosting reliability to improving response times, the OverIT NextGen Platform provides substantial benefits for field service operations
DISCOVER OUR PRODUCTS
25%
Reduction in service downtime – Significant improvements through efficient scheduling and real-time fault response
40%
Increase in first-time fix rate– Enhanced accuracy by equipping technicians with advanced tools, remote support, and data-driven insights
35%
Improved asset reliability – Prolonging functionality with regular inspections and streamlined workflows
Electric Utility Workforce Management Solutions
Asset inspection and condition assessment
Routine inspections of high-voltage lines, utility poles, towers, and cables. Condition monitoring and inspections of transformers, switchgear, circuit breakers, and control systems.
Preventative and corrective maintenance
Scheduled maintenance activities to prolong asset lifespan and minimize unexpected failures. Reactive interventions for repairing or replacing faulty components after failure detection.
Fault detection and emergency repair
Rapid dispatch of field workers to address power outages and restore services. Handling damages caused by extreme weather, such as storms or flooding, including replacing damaged poles and repairing downed power lines.
Grid integration and distributed energy resources (DER) management
Inspection and maintenance of customer-owned solar panels, battery storage systems, and other DER.Coordinating the connection of distributed energy resources to the grid and monitoring their performance.
Network upgrades and infrastructure expansion
Upgrading aging infrastructure, installing smart meters, and implementing new grid technologies to expand the grid’s capacity and accommodate increasing demand.
Vegetation Management
Clearing vegetation around power lines and substations to prevent contact and reduce outage risk. Regularly assessing areas surrounding infrastructure for potential interference.
Safety inspections and compliance audits
Ensuring all infrastructure adheres to regulatory safety standards, involving site inspections, equipment testing, and compliance documentation.
Meter services and customer engagement
Installing, repairing, or upgrading meters for customers, including smart meter rollout. Managing fieldwork at customer premises, such as home energy assessments and inspections of customer-owned DER.
Optimizing transmission and distribution management
Through advanced GIS-based planning and real-time data integration, OverIT enables electric utilities’ technicians to manage transmission and distribution networks efficiently. These tools empower them to locate assets with precision, optimize schedules, and conduct inspections, even in remote areas, while minimizing downtime.
Enhancing safety and reliability for substations
OverIT supports electric utilities and their field technicians in streamlining maintenance and operations for substations. Digital tools, such as 3D models and AR-based inspections, enhance diagnostic accuracy and repair efficiency, ensuring the safety and reliability of these critical infrastructure components.
Ensuring reliable and resilient energy distribution
Quickly restore power during outages caused by storms, equipment failures, or emergencies through efficient crew deployment, real-time data analysis, and enhanced communication with customers while ensuring regulatory compliance.
Across 10 countries, field service management saw productivity rise by 50%
Smooth integration with third-party systems allowed 25.000 technicians to increase efficiencies
Enel, the largest utility in Europe, reached mission-critical milestones with help from third-party integrations, automated work dispatching, and task management through our mobile app. Key outcomes included:
- 74% reduction of maintenance costs
- Improving average system alignment times by 60%
- A 40% productivity improvement on 2,500 work orders and 800 notifications per month
- Reducing activity reporting time by 49%
CUSTOMER SUCCESS STORIES IN ELECTRIC UTILITIES