Shaping the future of utilities at IDC Utilities Xchange 2025

Discover the key highlights from IDC European Utilities Xchange 2025. Watch our CEO Paolo Bergamo’s presentation and download the exclusive event takeaways for actionable insights on AI, grid flexibility, and the future of utilities.

Get your copy of the IDC Utilities Xchange 2025 Key Takeaways
This exclusive report summarizes the most impactful insights from the event, including:
  • Real-world AI deployments transforming utilities
  • How flexibility and “Grid as a Service” are reshaping energy systems
  • Cybersecurity priorities for critical infrastructures
  • Field Service innovations with AI, IoT, and smart devices
  • Practical steps to scale AI beyond experimentation
DC Utilities Xchange 2025 Key Takeaways
Curious to know what utilities think about the future of Field Service Management?

During the workshop, utility leaders opened up about their vision and obstacles when it comes to transforming field service operations. Explore what they said!

What “superpowers” are you planning to provide your technicians in the near future?

Augmented Reality & wearables
Smart glasses and headsets are cutting training time by up to 40%, enhancing real-time knowledge sharing in the field.

AI-powered voice-to-text
More than just transcription, AI converts speech into structured, compliance-ready reports instantly.

Fully offline mobile apps
Designed for rough conditions, with offline access to ESRI maps, schematics, and job details, even in zero-connectivity environments

Drones for vegetation & infrastructure management
Drones are becoming essential for inspecting remote areas, managing vegetation, and evem detecting water leaks via aerial imaging.

Smart scheduling with AI
Automated dispatch boots efficiency. Technicians have seen productivity increase by 27% after implementation.

Glove-friendly interfaces
Field-ready mobile UIs built for real-world fieldwork, not just for looks.

Field collaborative tools
Empowering both ground and overhead workers to collaborate in real-time, even with limited bandwidth.

Geo-fencing for safety & proximity work
Safety workflows and location-based alerts help improve both compliance and technician protection.

What are the challenges to deploy disruptive technologies in FSM?

Resistance to change
Not all technicians are ready to embrace new tools. Many field teams still prefer manual methods or legacy tools.

Fragmented scheduling
Many are still relying on heavily customized setups or even manual scheduling.

Connectivity issues
Ensuring functionality in offline and low-bandwidth environments remains critical, especially in remote areas.

Security & access management
Authenticating technicians for site access and managing digital security protocols is still evolving.