Real-time remote assistance leveraging AR
Zamperla is a world’s leading company in the creation of transportable rides and fixed attractions, designed for amusement parks and entertainment centers.
CUSTOMER’S NEEDS
The main need identified by Zamperla consists in supporting technicians and external teams during periodic installation/maintenance activities and compliance controls on Zamperla’s amusement parks supplied.
OUR SOLUTION
For this reason, Zamperla chose to adopt NextGen Field Collaboration, which provides step-by-step guided procedures in real time, as well as AR-powered remote assistance between company’s technicians and the personnel operating in the amusement parks throughout the world (USA, Japan, France).
NextGen Field Collaboration also allows to instantly share and display technical sheets and multimedia contents, thus supporting and enhancing the execution of maintenance and inspection tasks. Moreover, by providing advanced Knowledge Management capabilities, NextGen Field Collaboration enables our customer’s resources with the possibility to record interventions and collaboration sessions, in order to create new video tutorials and share best practices within the whole organization.
“Zamperla with the help of OverIT has launched the first augmented reality remote assistance service in the amusement rides manufacturing industry.
In the age of digital transformation and a period of social difficulty, Augmented and Mixed Reality technologies represent the most innovative and effective solutions for Zamperla Customer Care service, capable of revolutionizing business processes. Using AR, MR and VR in this area not only helps raise safety standards, but also improves the efficiency and quality of the performed by reducing the margin of error, and the time it takes to complete the task.”
