Activity planning, scheduling, and dispatching on water networks
Veritas is one of the largest Italian public multiutility companies in terms of size and revenue, providing urban hygiene and integrated water services to 51 municipalities and producing energy from renewable sources.
While Earth’s climate has registered changes throughout history, the global warming we are experiencing nowadays is happening at a faster rate and poses risks. These can already be seen in the rising number of extreme climatic conditions, which primarily concern water. Powerful heat waves leading to unreliable water availability, or, on the contrary, devastating floods are only a few examples of events which can considerably affect the quantity and quality of water we need. Such a picture increases the importance of Veritas commitment to ensuring a healthy and inclusive environment by providing access to clean water to everybody and investing in innovative technologies and energy production from renewable resources.
Streamlining management and support of maintenance and emergency operations on water supply networks
Veritas needed to fulfil its undertakings in terms of promotion and adoption of advanced technologies to ensure access to a fundamental resource as water to everybody and reduce the carbon footprint. It therefore sought a solution to streamline a large volume of activities daily performed by more than 300 field technicians without losing sight of its efficiency, quality, and safety standards. The Field Service Management system Veritas was looking for had to efficiently support the planning, scheduling, and dispatching procedure of all works, maintenance and emergency operations performed on gauges, water meters, and on an over 5,340 km-long water network.
Efficient planning, scheduling, and dispatching of activities on water supply networks
OverIT NextGen Platform provides the customer with dedicated features to modernize its operating process:
- Work order scheduling
Efficient management and optimal dispatching of a large volume of work orders to field technicians - Third-party integration
Management and assignment to field technicians of work orders imported into the system through the integration with SAP - Agenda
Daily and weekly plan for scheduling activities and displaying, analyzing, and editing the technician’s workload, even on multiple time frames - Mobile app
Mobile app for frontline workers to take charge of work orders relying on mobile forms, display related information even offline, manage data collection, and debrief activities
Veritas saw outstanding results by the partnership with OverIT
In a constantly changing world, challenges become complex and require appropriate actions to tackle both new and emerging issues, in the light of an ongoing improvement and bearing in mind that sustainability is never the finishing line. Veritas is committed to protecting environment and people, encouraging innovation, while safeguarding health and well-being of both employees and communities. The OverIT NextGen Platform allows the customer to ensure the availability and sustainable management of water and sanitation facilities, build a resilient infrastructure, and promote innovation with the aim of creating inclusive, safe, and sustainable cities.
The OverIT NextGen Platform is also contributing to reaching Sustainable Development Goals:
