Activity dispatching on fiber optic network to contractors

What do working and attending classes from home, car and bike sharing, and using apps to remotely control the security systems of our home have in common? They all rely on ultra-fast Internet connection, a fundamental aspect of the digital transformation we are experiencing nowadays. And have you ever wondered who works behind the scenes to guarantee our fast and safe Internet access? It is most likely an operator such as Open Fiber, one of the key players in the telecommunications sector.

Installing, supplying, and maintaining the entire fiber optic network throughout Italy, executing more than 300K assurance work orders and over 1M delivery work orders per year: this is the application area of Open Fiber and it is no surprise that a huge responsibility like this cannot be performed alone. This is the reason why Open Fiber works side by side with several external companies operating on their geographic area of reference to ensure the proper operation of broadband services across the territory. But how to timely manage all operations, contractors, systems, and processes involved?

Adopting a single FSM platform is the solution Open Fiber came up with to manage and dispatch operations, while allowing contractors to display the activities assigned. The OverIT solution brings the maximum efficiency standards in the scheduling and assignment of work orders to contractors.

• Engagement of external companies
  Highly configurable scheduling engine to assign work orders to external companies based on the Open Fiber engagement rules
• Booking suggestion
  Optimized appointment booking through a scoring algorithm which considers the contractor’s daily plan
• Third-party system integration
  Integration with the contractors’ CRM system for scheduling appointments, creating, and notifying work orders, as well as accepting and closing them
• Work order automation
  Automatic generation and assignment of work orders to contractors according to their availability and SLA requirements
• Mobile app
  Debriefing of work orders and diagnosis operations to verify the correct network functioning after the repair process and regularly update the master systems involved