The OverIT solution, the leading Field Service Management product for the Energy & Utility industry
Nuove Acque relies on the Safety features of the OverIT solution to monitor field operators’ health and prevent workplace accidents.
Smartwatches and smartphones, provided to field resources, detect vital signs through GPS, gyroscope, accelerometer and heart rate monitor as well as check both the lack of network coverage and the missed clock-out of operators. Should the vital signs exceed certain thresholds values, or should the operator manually report an emergency, alarms are triggered and can be therefore promptly managed.
In case of alarm, a workflow-based process to manage emergencies is activated. Basing on the company’s organizational chart, it firstly tries to call the resource in a potential dangerous situation. If there is no reply, the resource’s responsible is then called and, should this attempt fail as well, a rescue team is finally sent.