EVN

Modernizing grids with Field Service Management software solutions

EVN is a leading international, publicly listed energy and environmental services company based in Lower Austria, the largest federal state in Austria.

KEY INFORMATION

Industry

Energy & Utility

Region

EMEA

Technicians involved

3,000+

Clients

4.8M

BUSINESS CHALLENGE

Managing an expansive infrastructure amid fragmented data and incomplete asset information

EVN faces significant challenges in maintaining its expansive infrastructure across Austria, Bulgaria, and North Macedonia, all while striving to ensure daily and uninterrupted electricity supply, regardless of external conditions. The company struggles with fragmented data sources and incomplete asset information, which hinder effective maintenance planning and response times. Additionally, the use of diverse documentation systems, combined with isolated and disjointed processes for maintenance, inspections, and outages, results in data sharing issues and loss of transparency. Lacking an integrated system, managers have to manually monitor progress, while technicians have to deal with redundant tasks that further delay their work.

OUR SOLUTION

Digital transformation with a single point of truth Field Service Management software solution

EVN partners with OverIT to digitally transform its maintenance, inspection, and outage processes across electricity, gas, water, and district heating services. The NextGen Platform enables EVN to consolidate its operations into a single point of truth for all data, ensuring greater accuracy and visibility across the organization.

Predictive maintenance. Leveraging on-field data, EVN can track and monitor maintenance needs, which will lead to better decision-making thanks to a proactive approach. Unplanned downtime will be reduced and critical tasks prioritized.
Digital workflows. EVN replaces manual, paper-based processes with automated digital workflows, resulting in streamlined operations, and more accurate data collection. Real-time updates also provide managers with continuous insight into progress.
Organization & dispatching. EVN can efficiently assign tasks, track progress in real-time, and optimizes resources allocation. This boosts the productivity of technicians and ensures better coordination.

BENEFITS

With the support of OverIT, EVN:

Enhances customer satisfaction

Empowers employees

Improves operational efficiency

Increases quality processes

Provides full transparency at every stage of the process

Ensures technician safety

Werner Hengst

Managing Director, NÖ Netz

“An exciting project in collaboration with OverIT, which will be a true game-changer for our distribution network operator. I am very excited about how this innovative solution will significantly help us tackle our challenges. This project goes beyond efficiency improvement; it paves the way for a sustainable and resilient energy future. A big thank you to OverIT for the valuable partnership. Together, we are driving the future of energy forward!”

EVN & OverIT together at E.DSO Future Grid Innovation Summit in Brussels!

Want to learn more about how EVN transforms its asset maintenance processes through digitalization? Don’t miss the chance to watch our detailed presentation at the E.DSO Future Grid Innovation Summit in Brussels!