A guide for application leaders seeking improved customer service and support technology
Also this year, OverIT has been recognized in the Gartner® Critical Capabilities for Field Service Management, authored by Jim Robinson and Naved Rashid, published on September 2nd 2020. The report states “field service management application priorities vary significantly by use case, so we compare vendors using nine capability areas weighted differently for each of three use cases. Application leaders can use the research and its companion Magic Quadrant as part of a broader evaluation process.”
We have received scores in the Appointment-Centric: Volatility in Schedules use case, Equipment-Centric: Complex Service and Support use case, and Outcome-Centric: Equipment as a Service use case.
We are delighted to have been recognized on this research. We are continuously working to improve even more the next releases of Geocall, by leveraging cutting-edge technologies (such as Artificial Intelligence and Machine Learning) to add more and more innovative features, in order to set new standards in the fast-growing and rapidly evolving Field Service Management market.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
OverIT is committed to being an innovative player in the Field Service Management industry. We’re proud to be mentioned in the world’s leading IT research and advisory companies’ reports.
Want to learn more about the leading IT research and advisory companies? Check out their reports about OverIT.