Planning and mobilization of Field Service activities
Camuzzi Gas Pampeana S.A. and Camuzzi Gas del Sur S.A. form the largest supplier of natural gas in Argentina, covering around 45% of the country, i.e. a 3,100 km wide area. The companies serve 2.5 million clients and manage 10,000 km of gas pipelines as well as a 50.000 km long gas supply network.
CUSTOMER’S NEEDS
As to manage the field operations regarding the Commercial Cycle, the Emergencies and the Complaints received from clients, Camuzzi required a solution to optimize the planning of activities, mobilize field resources and enhance the corporate image to make a positive impact on final clients.
OUR SOLUTION
The OverIT solution product was customized and integrated with the company Legacy systems already used in the management of commercial processes.
The OverIT solution consists of a server component and of a mobile component running on Android devices.
The solution allows to manage the commercial processes on field (installation of meters, services on previously installed meters, management of overdue payments) relying on logics to both maximize the number of performed activities and reduce teams, time required and distance covered.
The solution also covers Emergencies management, supporting Urgent Intervention activities to reach a given location in the shortest time possible and provide continued real-time information sharing with the control center.
The system manages around 250.000 Work Orders per year and is employed by 300 crews of technicians.
Furthermore, the OverIT solution provides an innovative functionality to manage the digital signature on the intervention reports, in compliance with the Argentinian legislation. The intervention report is generated upon closing the Work Order and includes a certified pdf file providing all data collected on field, such as the certified signature of the technician.
Thanks to the integration with the application, which has been developed by the certification body and relies on NFC technology to communicate, the digital signature functionality allows to certify the pdf document, assign it to the Work Order and synchronize the data with the server component.
